Question 1

How do I crop my own photo?

Accepted Answer

1. Add an item to your cart.
2. Customize your photo — select the image you want to use.
3. Adjust your image to your liking:
You can rotate and zoom your image to adjust how it will be printed.
To zoom, drag the toggle bar to zoom in or out.
To rotate the image, click the left or right arrow to turn the image horizontally or vertically.
4. Use the guidelines as a guide to ensure your image stays within safe printing boundaries. This helps avoid parts of your image getting cut off during production. You must click on the photo to view the guidelines
5. Once you're satisfied with your adjustments, click Looks Good — this saves your crop settings.
6. You can then proceed to checkout to complete your order.
Please note: Poorly cropped photos will not be reprinted.

https://video.wixstatic.com/video/f80dde_29e729cf6d5c4ee29ba0202669847d20/1080p/mp4/file.mp4

Question 2

Is it too late to order my kids pictures?

Accepted Answer

No. Current school year pictures are available all year, but during the spring or late fall they will be archived.

Question 3

What do I wear to my senior sitting appointment?

Accepted Answer

Casuals: Come dressed in your casuals clothes, then we will switch to formals. Casual photos will be taken with various backgrounds and poses. Think of outfits suitable for church, a date, or a night out.
For Girls: Dresses and blouses are recommended.
For Boys: A dress shirt or jacket is suggested.

Formals:  A Tux for boys and a Drape for girls will be provided.
For Girls: Please wear something that can be easily slipped off your shoulders. 
For Boys: Be sure to wear a thin shirt; sweatshirts are not recommended.

Note: Shoes will not be visible.

Question 4

Are refunds available if I am unhappy with my images/purchase?

Accepted Answer

No. Due to our advanced software system and the ability to cross-check your purchase, we are unable to give refunds. 
After the order is placed, it goes straight to production and we are unable to cancel or change an existing order.

Question 5

When will I get my pictures back?

Accepted Answer

Shipping time varies greatly depending on USPS. It can take up to 21 days after the shipping notification to receive your images. If it has been longer than 21 days, please contact our office.  REMINDER: We Do Not Ship to any location that is considered OVERSEAS or outside the United States of America.

Question 6

Can I retouch my picture and what does it cover?

Accepted Answer

Yes, we can do retouches on prints. Standard retouch is included on all senior orders. You can add retouch to any other order which will cost $11.  Our retouch covers only blemishes and acne on the face and special retouch (braces,) may be ordered by calling our office. (Retouch is not included on digital orders)

Question 7

Can I buy my child's pictures from past years?

Accepted Answer

Yes, but you will need your online code.  We keep the pictures up to five years.

Question 8

Can I order multiple kids pictures at one time?

Accepted Answer

Yes. You will need both kids online code. Once you go to order one, on the order page you will have the option to change gallery and that will allow you to purchase both.

Question 9

What services do you offer?

Accepted Answer

We currenlty are offering school portraits, sport pictures, holidays, and seniors. If you are interested in our services, we would love to hear from you!

Question 10

How do I select my yearbook portrait?

Accepted Answer

Follow the steps below to select your yearbook photo. 
1. Enter your email address to view your portraits. 
2. Click the "choose yearbook" button with a red circle. 
3. Click "select photo"
4. Click on your favorite portrait (with a blue background) that you want to be in the yearbook. Then click the blue "confirm" button.
5. You will then see your pose that you picked to be in the yearbook. You are all done!

Congratulations!
If you need more help you can visit the Senior page and scroll to the bottom to view the video. If you still have questions you can call 864-834-4261.

Question 11

Why can't I see my child's portraits on my phone?

Accepted Answer

Some cellphones are not compatible with our purchasing platform. With that being said, we highly suggest that you order your photos on a computer or a laptop. Sorry for the inconvenience! Thank you for ordering!!

Question 12

How do I select the best yearbook pose?

Frequently Asked Questions